Thursday, September 24, 2009
Discussion #2
Read the following article
Pfeffer. The Real Keys to High Performance
This discussion will be in the form of a reflection piece. Going through this process requires you to think about what you have read and articulate what you believe the author is saying. You then think about how conclusions and ideas that you develop because of the reading and then come up with ways that you can use the information. It is a great way to really think about an article. Follow the guidelines below for this assignment.
In your posting- Respond to 1 question or statement under each of the following sections – A, B, and C.
A. Reflect – your understanding of the article’s main points.
The most interesting part of this article for me was? Why?
The new “piece” of knowledge I came to see by reading this article was?
I liked/disliked….about this article…
B. Abstract – your conclusions & insightful generalizations.
From this information I can see the value of the following guidelines….
From this information I developed the following hunches…
From this information I learned the following principle(s)…
C. Active Experimentation – your decision of what to do next as a result of the conclusions
Of the items I noticed in the reflective process of the activity, I want to practice….
One or two new “pieces” of new knowledge that I experienced and I want to try out is …..
Pfeffer. The Real Keys to High Performance
This discussion will be in the form of a reflection piece. Going through this process requires you to think about what you have read and articulate what you believe the author is saying. You then think about how conclusions and ideas that you develop because of the reading and then come up with ways that you can use the information. It is a great way to really think about an article. Follow the guidelines below for this assignment.
In your posting- Respond to 1 question or statement under each of the following sections – A, B, and C.
A. Reflect – your understanding of the article’s main points.
The most interesting part of this article for me was? Why?
The new “piece” of knowledge I came to see by reading this article was?
I liked/disliked….about this article…
B. Abstract – your conclusions & insightful generalizations.
From this information I can see the value of the following guidelines….
From this information I developed the following hunches…
From this information I learned the following principle(s)…
C. Active Experimentation – your decision of what to do next as a result of the conclusions
Of the items I noticed in the reflective process of the activity, I want to practice….
One or two new “pieces” of new knowledge that I experienced and I want to try out is …..
Chapter 2 - Assignment #4
Choose Two games from the text website and play. Describe which you played and what you learned.
Take the chapter quiz - have the results sent to me.
Take the chapter quiz - have the results sent to me.
Chapter 2 - Assignment #3
#3 Assignment
Management Decision Scripted Service
Read the following scenario and answer the questions that follow.
Imagine you are the owner of a bakery. Having seen how efficient scripted encounters can be at fast food restaurants and grocery stores, you’re beginning to wonder if you should write a sales script for your bakery staff. If you could standardize how your staff interacts with customers, you might be able to increase efficiency and sales revenue. A script also might be a great help during the morning rush as well as a useful training tool for new hires; it might help them feel more confident behind the counter. A script could also help you get up and running faster in new locations. But how would your current employees feel about it? They all have different ways of working with customers. The bakery could lose some of its neighborly appeal when customers recognize the canned speech.
Questions
1. Which historical management technique best describes scripted service speech and scripted employee behavior? Explain your choice.
2. Do you implement a customer-encounter script at your bakeries? Why or why not?
3. Imagine that you have decided to implement a script for your frontline employees. Write the service script for bakery clerks.
Management Decision Scripted Service
Read the following scenario and answer the questions that follow.
Imagine you are the owner of a bakery. Having seen how efficient scripted encounters can be at fast food restaurants and grocery stores, you’re beginning to wonder if you should write a sales script for your bakery staff. If you could standardize how your staff interacts with customers, you might be able to increase efficiency and sales revenue. A script also might be a great help during the morning rush as well as a useful training tool for new hires; it might help them feel more confident behind the counter. A script could also help you get up and running faster in new locations. But how would your current employees feel about it? They all have different ways of working with customers. The bakery could lose some of its neighborly appeal when customers recognize the canned speech.
Questions
1. Which historical management technique best describes scripted service speech and scripted employee behavior? Explain your choice.
2. Do you implement a customer-encounter script at your bakeries? Why or why not?
3. Imagine that you have decided to implement a script for your frontline employees. Write the service script for bakery clerks.
Chapter 2
#2 Assignment
Watch the following videos. Prepare a 1-2 page reaction paper to the videos. Consider the following questions. What type of motivation is being used in the examples? Why are you (the worker) willing to work in the conditions outlined? What is the change that happens between the worker of 1930 and the worker of 1980? whar are the strengths and weaknesses of Scientific Management? Is it still useful?
Scientific Management and Ford Part 1
Scientific Management and Ford Part 2
Reorganization at GM
Watch the following videos. Prepare a 1-2 page reaction paper to the videos. Consider the following questions. What type of motivation is being used in the examples? Why are you (the worker) willing to work in the conditions outlined? What is the change that happens between the worker of 1930 and the worker of 1980? whar are the strengths and weaknesses of Scientific Management? Is it still useful?
Scientific Management and Ford Part 1
Scientific Management and Ford Part 2
Reorganization at GM
Tuesday, September 8, 2009
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